Furthermore, consequential and incidental damages are not covered under this warranty.Ītomizers such as Tanks, RDA, and replacement parts (coils and pods) may not be covered as the original manufacturer does not provide warranty coverage on these types of item. The 30-Day Limited Warranty excludes coverage for damage resulting from accidents, abuse, disassembly, customized modification, or user-error. We do require the defective item to be shipped back to our facility prior to the issuance of a refund or store credit.
In order to be eligible for service under warranty, you must initiate a returns process by contacting us at or use the Contact Form within 30 days of original delivery. Spare Parts - Drip Tips, Glasses, O-Rings.
Types of products not covered under our 30-Day Warranty: You may also contact manufacturers directly for After-Sales Service for extended warranty period. Hardware devices purchased directly from our website come with a 30-Day Limited Warranty from the time of delivery. Spare Parts - Drip Tips, Glasses, O-Ringsįor product with special product seals, such as E-Liquid bottle cap or hardware packaging with tamper-proof stickers, it cannot be return once the seal is broken.Replacement Coils - if temper seal is broken.Replacement Pods & Coils - if temper foil is broken.Returns that do not meet our policy will not be accepted and will be sent back to the original address of the order.įor sanitary and safety purposes, the following items are NON RETURNABLE if opened or used: We gladly accepts returns of new, unopened items purchased on our website for a refund or store credit within 30 days of delivery. We kindly request customers to please be patient and to fully test out the product, as well as check the troubleshooting tips we offer for quick solutions. Returns and exchanges are handled on a case-by-case scenario with the objective of making our customers satisfied with their purchase and the experience shopping with us.
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